Introduction
Synergy Pharmacy (“Company,” “we,” “our,” or “us”) values your privacy and is committed to being transparent about how we collect, store, use, and protect your personal information when you access, view, visit, download, or otherwise interact with our website, www.synergyscripts.com (the “Site”).
As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA), state privacy laws, and other relevant data protection regulations.
Please Note: While our website does not collect protected health information (PHI), any patient information we collect offline is safeguarded in accordance with HIPAA’s Privacy and Security Rules.
We encourage you to review this policy carefully.
Information We Collect
We collect only the following categories of personal information:
- Contact Information: First name, last name, email address, and phone number (provided via the patient enrollment form).
- Website Usage Data: IP address, browser type, operating system, and referring website.
- Cookies & Tracking Technologies: We use cookies and similar tools to enhance user experience and track preferences. See Section 7 more details.
- Communications: If you submit any inquiries, complaints, or feedback via our website, phone, or email, we may collect your contact details and correspondence.
We do not collect prescription data, insurance details, credit card information, or any sensitive health-related data through our website.
How We Collect Personal Information
We collect personal information in the following ways:
- Directly from You: When you complete and submit the patient enrollment form.
- Automatically: Through cookies, analytics tools, and other tracking technologies when you visit our website.
- From Third-Party Service Providers: We may receive aggregated analytics data from third-party platforms, such as Google Analytics, to better understand how users interact with our site.
How We Use Personal Information
We use the information collected for the following purposes:
- To process and respond to inquiries submitted via the patient enrollment form.
- To communicate with users regarding our services.
- To improve our website’s functionality and user experience.
- To analyze traffic, enhance security, and detect suspicious activity.
- To comply with HIPAA, state pharmacy laws, and federal reporting requirements.
- To detect, prevent, or investigate security breaches, fraud, or other unauthorized activities.
- With your consent, we may send updates, newsletters, or offers about our services.
We do not sell your personal information to third parties.
How Third-Party Data Sharing
We do not sell, rent, or trade personal information. However, we may share personal information under the following circumstances:
- Service Providers: We may share data with third-party vendors who provide website hosting, analytics, or customer service support.
- Legal Compliance: If required by law, we may disclose information to law enforcement, regulatory agencies, or in response to a legal process.
- Business Transactions: In the event of a merger, acquisition, or transfer of assets, user information may be transferred as part of the business transition.
- Fraud Prevention and Security: We may share data with fraud detection services, cybersecurity firms, or government agencies to protect against identity theft, fraud, or security threats.
Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example, if required by state pharmacy laws, we may retain records for a specified period before secure deletion. Once no longer needed, data is securely deleted or anonymized in accordance with HIPAA and state pharmacy regulations.
Tracking Technologies & Cookies
Our website uses cookies and analytics tools to collect non-personal data, including:
- Session cookies to enhance website navigation.
- Google Analytics for understanding site traffic and interactions.
- IP address tracking for security and fraud prevention.
- Third-Party Pixels and Tags: We may use tracking pixels from platforms such as Google Ads or LinkedIn to understand advertising effectiveness and improve marketing strategies.
Users can manage or disable cookies through their browser settings.
Your Rights & Choices
Depending on your location and applicable laws, you have the following rights regarding your personal information:
- Access & Correction: You may request to review or update the information you provided.
- Opt-Out of Communications: You can opt out of receiving non-essential communications by contacting us.
- Cookie Management: You can adjust browser settings to manage cookies.
- Deletion Requests: You may request that we delete your personal information, subject to legal requirements.
To exercise any of these rights, please contact us at info@synergyscripts.com
Personal Data Security
We implement technical and administrative safeguards to protect personal data, including:
- Data encryption for secure website interactions.
- Access controls to limit who can view personal data.
- Routine audits and monitoring for suspicious activity.
- Firewall and Intrusion Detection Systems: We employ industry-standard firewalls and monitoring tools to prevent unauthorized access.
While we take appropriate measures to secure information, no system is 100% secure. Users are encouraged to protect their devices and online accounts.
California Privacy Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
- Right to Know: Request details about the personal data we collect and how it is used.
- Right to Deletion: Request the deletion of personal data, subject to legal requirements.
- Right to Opt-Out: Request that we do not sell or share personal information (we do not sell personal data).
- Right to Non-Discrimination: We will not deny services, charge different prices, or provide a different quality of service to users who exercise their CCPA rights.
To exercise your CCPA rights, please contact us at info@synergyscripts.com
European Union (EU) Users – GDPR Compliance
EU residents have rights under the General Data Protection Regulation (GDPR), including:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate information.
- Right to Erasure: Request the deletion of personal data.
- Right to Restrict Processing: Limit how your data is used.
- Right to Data Portability: Receive your data in a portable format.
For GDPR-related requests, please contact info@synergyscripts.com
Withdrawing Consent
If you previously consented to data collection or communications, you may withdraw consent at any time by contacting us at info@synergyscripts.com
Privacy Practices of Third Parties
This Privacy Policy applies only to Synergy Pharmacy. If you access third-party links from our website, their privacy policies will govern their data collection and use.
Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.
Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact us:
Synergy Pharmacy
207 W 4th Street, Suite B
484-328-4700
info@synergyscripts.com
www.synergyscripts.com